The institution outperforms its peers on key digital metrics. Digital innovation is in place throughout the institution, and leaders see it as a key value driver. The institution as a whole and IT leaders are building capabilities to manage digital innovation in an integrative way across departments. The institution recognizes the need for digital innovation and defines a roadmap, but schools, departments, or functions execute digital initiatives in silos. Institution leaders (for example, a provost or dean) will sometimes work on ad hoc digital innovation initiatives with IT leaders for example, a CTO or CIO), but the collaboration does not include a target state for digital innovation at the institution. We also asked respondents to select one description that best represents how they view their institution’s digital maturity, using the following taxonomy: Typical technology improvements in higher education include moving on-premises infrastructure to the cloud, consolidating and improving access to data, expanding computing power, and using machine learning/AI to improve business processes. We asked various questions about how institutions are currently using technology and how they are approaching improvements to technology.
#Digital performer academic software#
The survey defined technology as any IT systems, software applications, and tech hardware (such as servers and classroom tech). We conducted interviews and surveyed 220 administration leaders (deans, provosts, vice presidents) and technology leaders (CTOs, CIOs, vice presidents of innovation) at public and private universities, colleges, and community colleges across the United States. In 2021, BCG partnered with Google to assess the state of digital maturity in higher-education institutions. The survey found strong agreement among institutional and technology leaders that moving on-premises IT systems to the cloud, centralizing and integrating data, and increasing the use of advanced analytics are high priorities. In February and March 2021, BCG partnered with Google to survey and interview US higher-education leaders to find out their views on the state of digital maturity in the higher-education sector. Higher-education institutions that follow their own path to digital maturity through investments in the cloud, data, and analytics can achieve better results in the areas that matter most to educators: student success in enrollment, retention, and employment operational efficiency innovation in research and innovation in learning.
Our research on successful digital transformations among enterprises in many industries-a process that we call reaching digital maturity-points to three areas of technology improvement that drive large-scale institutional innovation: using cloud infrastructure expanding access to data and developing digital tools to improve business processes through advanced analytics, machine learning (ML), and artificial intelligence (AI).īCG’s fourth annual Digital Acceleration Index, published in 2020, showed that the most digitally mature companies outperformed their peers in revenue growth, time to market, cost efficiency, product quality, customer satisfaction, and total shareholder return. These trends raise the ante on replacing legacy IT infrastructure and applications with technology that better equips higher education for a digital world. For higher-education institutions, these technology challenges are further complicated by a perfect storm of a pandemic and disruptive long-term trends-declining enrollment, rising operating costs, and changing expectations of the learning experience. Technology, Media, and TelecommunicationsĪll organizations, regardless of their purpose or mission, wrestle with adapting to rapidly evolving digital technologies.
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